Shipping Policy

Thank you for shopping at JellyCo. We are committed to providing you with exceptional service and ensuring the timely delivery of your order. Please take a moment to review our shipping policy below. By placing an order on our website, you agree to be bound by this shipping policy.

  1. Shipping Destinations

JellyCo ships to addresses within New Zealand, as well as select international destinations. Please note that certain products may have shipping restrictions due to the nature of the product or regulations in specific countries.

We do not currently ship internationally but if you have a question regarding this, please feel free to get in touch and we'll see what we can do.

  1. Shipping Fees

Shipping fees vary based on the size, weight, and destination of your order. Shipping costs are calculated during the checkout process, and you will be able to review and approve the shipping fees before finalizing your purchase.

  1. Shipping Times

Processing time for orders typically takes between 1-3 business days. After your order has been processed, the estimated delivery times are as follows:

  • Standard Shipping: 4-7 business days within New Zealand and 10-20 business days for international shipments.
  • Expedited Shipping: 2-4 business days within New Zealand and 7-10 business days for international shipments.

Please note that these shipping times are estimates and may vary depending on factors such as shipping carrier, weather, and customs processing.

  1. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

  1. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs, duties, and taxes that may apply. JellyCo is not responsible for any delays or additional fees resulting from customs clearance.

  1. Unsuccessful Deliveries

If a package is returned to JellyCo due to an incorrect address, failure to collect the package from the local post office, or refusal of the package, the customer is responsible for any additional shipping costs to resend the order. JellyCo is not responsible for any lost, stolen, or damaged packages once they have been shipped.

  1. Changes to Your Order

If you need to make any changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has been processed and shipped.

  1. Shipping Policy Updates

JellyCo reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website after any modifications constitutes your acceptance of the updated policy.

For any questions or concerns regarding our shipping policy, please contact our customer service team.